Agent Studio
Behavior, voice, the jobs it does, silence policy — one screen.
01 · Behavior
You write who the agent is: 'I'm Veheren's collections agent, warm with clear limits.' You list the words it should favor and the ones to avoid. You add a few example conversations — the agent absorbs that voice once.
02 · Voice
Replies arrive in under a second; breath and pauses follow the rhythm of the language being spoken. You pick the voice and tune the speech sensitivity — hasty cut-offs drop away. The agent waits where it should wait and speaks where it should speak.
03 · Silence & Nudge
Silence comes before speech: an agent that goes quiet while the customer thinks and nudges gently when they drift. You set the thresholds — how many seconds of silence before a reminder, how much grace after 'one moment please'. The policy changes in your hands.
04 · Jobs
You wire up its jobs with one click — it sends the offer by SMS, delivers the e-mail, hands over the payment link, captures what's said. Open a test conversation, watch what the agent actually does, and fine-tune from there.
Let's plan it together in 30 minutes.